THE AWARENESS AND EFFECTIVENESS ISO 9001: A CASE STUDY IN UNIKL MIMET

Abstract

ISO 9001:2015 sets out necessities for a high quality management system wherever a company, has to demonstrate its ability to systematically deliver product and services that meet client needs and applicable statutory and regulatory requirements. Then, aims to reinforce client satisfaction through the effective application of the system, as well as processes for improvement of the system and therefore the assurance of conformity to client and applicable statutory and regulatory requirements. All of those needs of ISO 9001:2015 are generic and are meant to be applicable to any organization, no matter its kind or size, or the product and services it provides. ISO 9001:2015 helps businesses and organizations to be more efficient and improve customer satisfaction. The advantages of ISO 9001:2015 over the 2008 version are also offered by ISO: places greater emphasis on leadership engagement. Helps in a structured way to address organizational risks and opportunities.