Institutional Repository (UniKL IR)
Browsing by Subject Service Quality
Showing results 1 to 7 of 7
| Issue Date | Title | Author(s) |
| 5-Jul-2023 | ASSESSING ONLINE TEACHING AND LEARNING SERVICE QUALITY USING TQM APPROACH IN TVET INSTITUTE. | Farrah Syahirah Mohd Fauzan; Sallaudin Hassan; Rahmat Roslan Buang; Mohd Farid Shamsuddin; Mohd Hafizul Ismail; (UniKL MITEC) |
| 12-Jan-2020 | ASSESSING THE CAUSAL RELATIONSHIP OF SERVICE QUALITY AND CORPORATE IMAGE ON STUDENT SATISFACTION AND LOYALTY AMONG THE TECHNICAL UNIVERSITIES STUDENTS | Sallaudin Hassan; Jimisiah Jaafar; Khairul Firdaus; Mohamad Farid Shamsudin; Suhana Mohamed; (UniKL MITEC) |
| Jan-2021 | Assessing the learning behavioral intention of commuters in mobility practices | Ahmed, W.,; Akter, H.,; Hizam, S.M.,; Sentosa, I.,; Zaini, S.Md.; UniKL BiS |
| 17-Nov-2015 | A Comparative Study of Service Quality on Patient Satisfaction Between Public Hospital in Johor Bahru, Malaysia | Rafidah Ali; Nurulhuda Arifin; Suhaila Yacob; (UniKL MITEC) |
| 2021 | Gauging Customer Expectation over Mobile Cellular Services in Malaysia | Mohamad Yazid, M.F.,; Ishak, M.F.,; Razak, A.A.,; Ali, A.M.,; Manaf, S.A.; UniKL BiS |
| 28-Aug-2018 | MEDIATING EFFECT OF CORPORATE IMAGE AND STUDENT SATISFACTION ON THE RELATIONSHIP BETWEEN SERVICE QUALITY AND STUDENT LOYALTY IN HIGHER TVET UNIVERSITIES | Sallaudin Hassan; Mohd. Farid Shamsudin; Nur Faezah Salleh; Ishamuddin Mustapha; Jimisiah Jaafar; Khairul Firdaus Adruthdin; Athirah Shukri; Sunitawati Karim; (UniKL MITEC) |
| 2021 | Understanding the public rail quality of service towards commuters' loyalty behavior in Greater Kuala Lumpur | Hizam, S.M.,; Ahmed, W.,; Akter, H.,; Sentosa, I.; UniKL BiS |
