Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/13019
Title: A Review on Quality Management Systems Maintenance Framework based on Process Based Management, Knowledge Quality and Knowledge Self-efficacy
Authors: Ishamuddin Mustapha
Ahmad Jusoh
Khalil Md Nor
Keywords: Quality management systems maintenance
process based management
knowledge quality
knowledge self-efficacy
Issue Date: 2015
Publisher: Penerbit Universiti Teknologi Malaysia
Citation: Mustapha, Ishamuddin, Ahmad Jusoha, and Khalil Md Nora. 2015. “A Review on Quality Management Systems Maintenance Framework Based on Process Based Management, Knowledge Quality and Knowledge Self-Efficacy.” Jurnal Teknologi 72 (4): 7–12.
Abstract: The Quality Management Systems (QMS) maintenance issue during post certification of ISO9001:2008 is an important issue to the business community. There are many certificates which have been withdrawn by the certification body from the ISO9001:2008 certified companies. This situation has initiated interest amongst academicians and industry practitioners to develop the QMS maintenance framework. An extensive literature review conducted on research work in QMS field has shown that there are deficiencies in the current QMS maintenance frameworks. The deficiencies shed light to improve the current QMS frameworks by integrating Knowledge Management (KM) element and indirectly address their limitation. This paper reviews the existing QMS maintenance framework and proposes new elements to the framework. Based on the literature review, new variables which are knowledge quality (KQ), knowledge self-efficacy (KSE) and process based management effectiveness (PBME) are potential elements that can be introduced in the framework.
Description: This article index by Scopus. Ishamuddin Mustapha (UniKL MITEC)
URI: http://www.jurnalteknologi.utm.my/index.php/jurnalteknologi/article/view/3907/2860
http://ir.unikl.edu.my/jspui/handle/123456789/13019
ISSN: 0127-9696
Appears in Collections:Journal Articles



Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.