QUALITY MANAGEMENT SYSTEM (QMS) AND ORGANIZATIONAL EXCELLENT FOR TEACHERS JOB SATISFACTION

Abstract

This research seeks to measure the level of job satisfaction and the impact among teachers of a school that implement the Quality Management System (QMS) IS0 9001: 2008 certification. The factors studied job satisfaction and it relationship between related factors such as QMS Responsibilities, Work environment, Colleagues, Quality Culture, Quality Management, Quality Improvement, Training and Certification and Job Satisfaction. In meeting the objectives of the research, data has been collected by running a survey via questionnaire among teachers in Sekolah Menengah Kebangsaan Chalok (Model Khas), Setiu, Terengganu. Quantitative research method is use in this research for comparison and analyses of statistical data by Minitab 16 software which use Descriptive statistic, and Correlation. In conclusion, the teachers and employees is an important asset for the education institute. While almost every teacher works in order to satisfy their needs in life and constantly agitates for need satisfaction. Job satisfaction in this context is the ability of the teaching job to meet teacher’s need and improve their job/teaching performance. The knowledge of QMS in the future will achieve job satisfaction of teachers and encourage them to work in earnest.