Identifying the Factors that Influence Employee Satisfaction in Universiti Kuala Lumpur Malaysia France Institute (UniKL MFI)

Abstract

Employee satisfaction is determined by a discrepancy between what employees want in a job and what they have in a job. This study examines the possible factors (empowerment, coaching, initiative, training and development, trust and respect and workload) that may have a degree of impact on employee satisfaction in UniKL MFI. The study was applied on 100 staff of UniKL MFI. By the results, it has been determined that there are only two factors that the constructed model is significant (at the p < 0.05 level) and employee satisfaction has strong positive correlation with coaching and training and development. These two factors are work related factors and not related to demographic factors. The findings reveal conducive supervisory coaching with frequent training and development will increase employees to work with dedication to uplift the organization (UniKL MFI).