Abstract:
Today, transportation services are very important for all walks of life to move
from one area to another. This is no exception for UniKL MIMET students who
are in the Manjung area. The Manjung area is an area where not many types
of transport services are available. This study was conducted to ensure the
effectiveness and determine the satisfaction of UniKL MIMET students in
relation to transport services around the Manjung area. By using a
questionnaire, we collected data from UniKL MIMET students who used the
transportation service in the Manjung area. The questionnaire collects student
demographic information, service information, and convenience and
satisfaction ratings with the transport service that has been used. This study
aims to provide valuable insights into organisations that operate transport
services regarding customer satisfaction. A total of 302 questionnaires were
collected and the data analysed using the Statistical Package for the Social
Sciences (SPSS) to investigate the status of passenger satisfaction and
determine the relationship between the effectiveness of transport services and
user satisfaction.
