STUDY OF RO-RO PORT FACILITIES TOWARD CUSTOMER SATISFACTION EVIDENCE FROM LANGKAWI TERMINAL, KEDAH, MALAYSIA

Abstract

This chapter gives the introduction of this project which explains the details about RO-RO ferry facilities toward customer satisfaction from Langkawi, Kedah, Malaysia. This project was conducted in seventeen weeks which the time provided to finish this project. This chapter will explain more in an overview of background information, an assertion of the problem and research objectives. On the other hand, research questions, the significance of the study and organization of the study are presented.