Emerging Personal Intelligence in Collective Goals: Data Analysis on the Bottom-Up Approach from PKM to OKM

Abstract

There is a pattern of personal intelligence seen emerging from the concept of agent-mediated personal knowledge management (PKM) in achieving the organisational collective goals. This paper presents the results of analyses of related surveys implemented to prove this emergence, which include a quantitative analysis supported by a qualitative analysis on surveys across three main industries in Malaysia, namely manufacturing, service and education. From these analyses, we discovered that the emergence of personal intelligence is embedded within the collaborative interactions among software agents, and among agents and human knowledge workers. We show that our hypotheses discussed in this paper, which is supported by the results of the surveys manifest some organisational knowledge management (OKM) practice as a consequence of the agent mediated PKM processes. Future work recommended to proving these hypotheses include the development of agent-based system that animates these theories in the real working environment.