Abstract:
There is a pattern of personal intelligence seen emerging from the concept of agent-mediated personal
knowledge management (PKM) in achieving the organisational collective goals. This paper presents the
results of analyses of related surveys implemented to prove this emergence, which include a quantitative
analysis supported by a qualitative analysis on surveys across three main industries in Malaysia, namely
manufacturing, service and education. From these analyses, we discovered that the emergence of personal
intelligence is embedded within the collaborative interactions among software agents, and among
agents and human knowledge workers. We show that our hypotheses discussed in this paper, which is
supported by the results of the surveys manifest some organisational knowledge management (OKM)
practice as a consequence of the agent mediated PKM processes. Future work recommended to proving
these hypotheses include the development of agent-based system that animates these theories in the real
working environment.
