RESEARCH ON QUALITY CONTROL IMPLEMENTATION IN SHIP REPAIR INDUSTRY IN ORDER TO IMPROVE SERVICES QUALITY

Abstract

This thesis contains a research on the implementation of quality control in shipyard in the ship construction industry in Malaysia. The research will be held in a few shipyards in Malaysia by using questionnaires and interview method. The purpose of this research is to study the implementation of the quality control in shipyard industries. As we know, generally in Malaysia shipyard, there will have A Quality Assurance and Control Department.e