Please use this identifier to cite or link to this item: http://ir.unikl.edu.my/jspui/handle/123456789/11529
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dc.contributor.authorRafidah Ali-
dc.contributor.authorNurulhuda Arifin-
dc.contributor.authorSuhaila Yacob-
dc.contributor.author(UniKL MITEC)-
dc.date.accessioned2015-11-16T23:32:44Z-
dc.date.available2015-11-16T23:32:44Z-
dc.date.issued2015-11-17-
dc.identifier.urihttp://localhost/xmlui/handle/123456789/11529-
dc.descriptionConference venue: KSL RESORT HOTEL, JBen_US
dc.description.abstractOne of the important concepts in management and business is service quality. Service quality in hospitals should be directed towards the satisfaction of patients. By using two public hospitals in Johor Bahru as case studies, this paper want to compare the quality of services provided by two public hospitals in Johor Bahru. This paper also wants to identify the service quality dimensions which play important role on customer satisfaction. In order to measure service quality on patient satisfaction, 100 questionnaires were distributed. The data were collected from public that had experience got medical service from both public hospital in Johor Bahru. It comprised question about demographic factors and perception of service quality dimensions (process of clinics care, trustworthiness of hospital, competence, interaction, courtesy and safety). Randomly selected patients filled up these questionnaires and collected data was analysed by descriptive analysis. Results showed that public Hospital A better quality service to their patients as compared to public Hospital B.en_US
dc.subjectHospital Aen_US
dc.subjectHospital Ben_US
dc.subjectPatientsen_US
dc.subjectService Qualityen_US
dc.titleA Comparative Study of Service Quality on Patient Satisfaction Between Public Hospital in Johor Bahru, Malaysiaen_US
dc.conference.nameMALAYSIAN TECHNICAL UNIVERSITIES CONFERENCE ON ENGINEERING AND TECHNOLOGY 2015 (MUCET 2015)en_US
dc.conference.year2015en_US
Appears in Collections:Conference Papers



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