CONSUMER PERSPECTIVE OF PUBLIC TRANSPORT SERVICE QUALITY AT SRI PUTRI BUS STOP

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DC Field	Value	Language
dc.contributor.author	QURRATU’AINI BINTI MOHD SHAHIB	-
dc.date.accessioned	2014-05-27T02:54:54Z	-
dc.date.available	2014-05-27T02:54:54Z	-
dc.date.issued	2014-05-27	-
dc.identifier.uri	http://localhost/xmlui/handle/123456789/6997	-
dc.description.abstract	This study was carried out to analyse the consumer perspective of public transport service quality at Sri Putri bus stop. A total of 100 public transport consumers at Sri Putri bus stop were randomly selected to be the respondents of the study. A set of questionnaire was designed to gain primary data from the respondents about their perception on public transport service quality. This study is using SERVQUAL theory as a guideline throughout the analysis process. The overall findings of the study indicate that public transport consumer had positive perception about the bus but not for the bus stop. In conclusions, some suggestions have been made to improve the public transport quality service and recommendations for future research have also been included in the final part of the report.	en_US
dc.language.iso	en	en_US
dc.title	CONSUMER PERSPECTIVE OF PUBLIC TRANSPORT SERVICE QUALITY AT SRI PUTRI BUS STOP	en_US
Appears in Collections:	Final Year Project - UniKL MITEC

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