Please use this identifier to cite or link to this item:
http://hdl.handle.net/123456789/24959
Title: | A study on lorry drivers' satisfaction towards rsa facilities and safety in North-South Highway, Malaysia |
Authors: | Jamilahtun Md Ghazali Muhammad Adib Bin Zulkurnain Farah Idayu Mohd Salleh Fadzil Abdul Hamid |
Keywords: | Rest and Service Area Customers Satisfaction Safety and Needs |
Issue Date: | 1-Jun-2020 |
Publisher: | Advance Scientific Research |
Citation: | A Study On Lorry Drivers’ Satisfaction Towards Rsa Facilities And Safety In North-South Highway, Malaysia. (2020). Journal of Critical Reviews, 7(08). doi:10.31838/jcr.07.08.05 |
Abstract: | This research was carried out to find out a lorry driver needs on RSA (Rest and Service Area) facilities and their current satisfaction towards existing RSA facilities in North-South Highway, Malaysia. For this purpose, lorry drivers that using the North-South Highway will be given a questionnaire to get their feedbacks on the current facilities provided, their needs and satisfaction on the facilities at R&R along the North South Highway. For data collection one set of questionnaires was designed and distributed to 385 lorry drivers that use the Northbound RSA Services. The major RSA in the northbound was selected, R&R Machap, R&R Pagoh, R&R Seremban and R&R Tapah. Based on the results of this research, it will help PLUS Malaysia Berhad (PMB) to improve their RSA area and upgrade their services. |
Description: | This articles index by Scopus |
URI: | http://www.jcreview.com/index.php?mno=110919 http://hdl.handle.net/123456789/24959 |
ISSN: | 2394-5125 |
Appears in Collections: | Journal Articles |
Files in This Item:
File | Description | Size | Format | |
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A STUDY ON LORRY DRIVERS’ SATISFACTION TOWARDS RSA FACILITIES AND SAFETY IN NORTH-SOUTH HIGHWAY, MALAYSIA.pdf | 827.01 kB | Adobe PDF | View/Open |
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