IMPROVEMENT OF EQUIPMENT AND INVENTORY MANAGEMENT SYSTEM TOWARD SERVICE EXCELLENCE

Abstract

In this final year project, a study on Improvement of Equipment and Inventory Management System towards Service Excellence. This project describes the use of software in inventory management to improve inventory management system. Software used to implement this project is, Computerized Maintenance Management System (CMMS). The selected case studies for this study are at laboratory of Quality Engineering in University Kuala Lumpur, Seri Alam, Johor. This study was initiated to collect data and get a list of existing laboratory of Quality Engineering and also get a list of inventory assets and a list of all the equipment in the lab. Then, with a list that has been found, the list will be transferred to a software system that is Computerized Maintenance and Management System (CMMS). For inventory management, we select all the laboratories of Quality Engineering. Next, several ideas have been increased and improvements to increase the level and quality of a laboratory. This improvement ideas would only be implemented only in one laboratory out of eight of existing Quality Engineering’s laboratory. Selected laboratory for the improvement of living standards and quality is Surface Structure laboratory. Among the improvements is to embody the idea of 5S and Kanban System. With implementation of improvement ideas at the laboratory, conditions in the laboratory is more systematic and orderly conditions in which the layout was modified in the laboratory. This leads to a more strategic for the students to prepare a sample and make experiments. By using the Kanban method also, the situation is also a regular fixture in the laboratory where every handset has been labeled and in specific places. With the Kanban method also, we have formed a single card for each machine to facilitate the technician if there is damage to the engine. By using the 5S method, every step has been followed and the results are better organized where all the stuff that is not needed in the laboratory have been repealed.