Abstract:
Public transports are commonly used around the country. This is because public
transport is available to enable people to carry out their daily activities such as
work samples, school, and home and so on. The Government has allocated a
sum of money to ensure that every infrastructure, comfort and great service to
the people in the country. Public transport can be classified into several types
such instances, buses, taxis, trains, and so on. There are several issues that are
often spoken of in the press and electronic media in connection with public bus.
Public buses are often the choice is not about age as a medium for moving from
one place to another. Among the issues often talk about is related to service
quality and customer satisfaction. Objective of this study was to examine
whether the factors that affect the quality of service to customer satisfaction
MAJU Bhd Company. For the methodology, there are two techniques used, the
first was the interview and survey questions from users who choose the bus.
The questionnaire survey also divided into three sections a, b and c. with the
expected results, we can make recommendations to the MAJU Bhd Company to
improve service quality and meet customer needs. Lastly, the gradual
improvement of the quality of public bus service MAJU will give satisfaction to
the users.
