Supply Chain Quality Management in Services Sector: A Research at UniKL, MARA Higher Education Institute

Abstract

The Supply Chain Management (SCM) model is broad. Its applicability applies at all industrial sectors from manufacturing, medical, agricultural to the education sector. The aim of this paper is to reveal the Supply Chain Quality Management activities in education sector. This research is significant in view of the need in ensuring the supply chain activities at education sector is align with the objective to provide the best service to the stake holders especially the future human capital resource, which the student. The research will be carried out at University Kuala Lumpur Strategic Business Unit (SBU) or campuses , which is MARA higher education institute. The research aims at several areas related to supplier evaluation. The first objective is to analyse the gap between SBU practices comparing with the literature review through previous case studies and literature review. Based on the previous research, there are several popular supplier evaluation criteria being used such Price, Technology, Quality, Service, Responsiveness and Delivery. In addition to this objective is to analyse the difference of supplier evaluation criteria for each UniKL SBU. There are 12 UniKL SBU in total, that will be involved in this study. To achieve the objective, the research activities will compare the assessment criteria from each SBUs. In the next phase a comprehensive table will be developed to depict the different of practice for each of campuses. Based on the preliminary study and investigation, we identified there are some variances of suppliers evaluation criteria at several campuses. At later part this research will relate with the gap that we have found analyse why there are variances in supplier evaluation between Strategic Business Unit (SBU) of UniKL. This research also will make comparison of supplier evaluation criteria with TQRDCE model that widely used by Manufacturing Sector and UniKL campuses. The third objective is to make assessment on the acceptance level of UniKL procurement unit toward TQRDCBE model. Several hypothesis can be developed such as the different nature of core business strategies between the SBUs, the coordination or centralization issues linked with the corporate strategies and the understanding of each SBU towards best model of supplier evaluation. This research will benefit the organization from the perspective of improving the supply chain quality management through several potential recommendations