The satisfaction level of bus passenger towards the level of services provided from Pasir Gudang Terminal to Larkin terminal in fleet daily services

Abstract

Our research is focused on the satisfaction level of bus passenger towards the level of services provided from Pasir Gudang terminal to Larkin terminal in fleet daily services; the case study of MAJU shuttle bus services. This chapter will explain the detail of the research such as preamble, problem statement, research objectives, research question, project research scope, research assumption, limitation of research, expected contribution of project and the chapter summary.