Abstract:
The use of Sugarcane Juice Extractor Machine is growing rapidly throughout
Malaysia. To meet the growing demand that exactly change time by time, the
researcher narrow down the focus to find out and identify what are the current
demands of this machine to the Sugarcane Juice hawker around Seri Alam and Masai
area. In this study, QFD methodology is used in translating the Voice of The
Customer to the product which is the Sugarcane Juice Extractor Machine. Using a
descriptive questionnaire and interviews, the researcher will identify the items that
become highly priority to the customer based from the quality dimensions. After this
step, with customer requirements and technical details, which is matched with, are
put in the house of quality (HoQ). Fallowing this step, the relationships, correlation
and important weighting are taken place in the house. Finally, the design of the new
Sugarcane Juice Extractor Machine will be shown using SolidWorks software which
in turn may fulfill overall customer satisfaction of a the product.
