SUSTAINING THE QUALITY OF TOTAL LOGISTICS SERVICES AT JOHOR PORT LOGISTICS SDN BHD

Abstract

This study is for sustaining the quality of total logistics services at Johor Port Logistics Sdn Bhd. JP Logistics is the one-stop center for all logistics needs. It’s become a service provider. JP Logistics have the facilities to fulfil the customer requirements. The objective of this research is to identify the most influence factors in sustaining the quality of total logistics services at Johor Port Logistics Sdn Bhd. The respondent of this study is customer of JP Logistics Sdn Bhd. The population of this study are based on the demographic basis such as gender, age, marital status, education and others. These studies just focus on customers in Pasir Gudang area. In this study, researcher use SPSS as the software to calculate Normality Test, Frequencies Analysis and Correlation. Lastly, researchers also identify some recommendation in order to improve and sustain the total quality service in JP Logistics Sdn Bhd.