Abstract:
Electronic data interchange (EDI) can be simply defined as an electronic
transmission of standardized business documents between trading partners with little or
without human intervention. Electronic data interchange (EDI) system are practices
paperless environment which are reduce of document processing and storage cost but
increase the accuracy and fewer error.
Now a days, all the international ports are congest and busy with the export and
import activities of shipment. Because of that, most of the freight forwarder needs an
efficient and effective system in order to transform and do the documents transaction with
the zero error and increase accuracy. However, until now it do not have the evidence or
proof that show either the freight forwarding companies as a users are satisfy with the
electronic data interchange (EDI) system.
Because of that, this research need to determine and rate the level of satisfaction of
EDI system in order to improve the electronic data interchange (EDI) system for future use.
In addition, this research also are to investigate either Malaysia Custom still are implement
100% paperless concept for custom form.
