Effectiveness Of Safety Measure At Bus Terminal From Customer Perspective; Study Case At Bus Terminal, Larkin, Johor Bahru

Abstract

The Larkin Transport Terminal Complex and Central Market are the largest public transportation terminal and central market in Johor Bahru city, Johor, Malaysia. It is located in the town of Larkin. The terminal was constructed in 1994 by the developer Lion Group and was completed in 1996. Lion Group Malaysia is headed by chairman and chief executive officer Tan Sri William Cheng. Cheng's grandfather founded Lion as a small trading company in Singapore after leaving China in the 1920s. It became Malaysia's biggest steel manufacturer after winning a license from the government in 1978. Larkin terminal also provided direct bus services to and from many cities and towns in West Malaysia, Singapore and Hat Yai in Thailand This research project is made to identify customer perspective of safety measure that provided by Larkin Bus Terminal, Johor Bahru because to improve public safety at this terminal in order to attract people to most use public transport.