Amenities performance on transportation hub: A case study of medium-sized non-centered state

Abstract

Aiming to become a developed nation by 2020, public transportation growth are getting on par with technology, especially in urban areas such as Kuala Lumpur. Alas, there are still rural areas that is still not well connected as efficiently as the capital. Hentian Bas Kangar (HBK) is the only state hub for Perlis, a state with 254,000 population, located 500km away from Malaysian center Kuala Lumpur. HBK face common problem of amenities that consists of facility performance in term of service, information signage, weather protection, comfort & cleanliness. These problems have affected operation flow especially regarding travel time, satisfaction level, and convenience among users. Thus, to address these issues, this research implemented a quantitative method as an approach to measure user satisfaction level, and used one-way ANOVA as statistical analysis method. Research found a strong correlation or significance for each criterion being analyzed, especially related to safety and comfort.