A study on lorry drivers' satisfaction towards rsa facilities and safety in North-South Highway, Malaysia

Abstract

This research was carried out to find out a lorry driver needs on RSA (Rest and Service Area) facilities and their current satisfaction towards existing RSA facilities in North-South Highway, Malaysia. For this purpose, lorry drivers that using the North-South Highway will be given a questionnaire to get their feedbacks on the current facilities provided, their needs and satisfaction on the facilities at R&R along the North South Highway. For data collection one set of questionnaires was designed and distributed to 385 lorry drivers that use the Northbound RSA Services. The major RSA in the northbound was selected, R&R Machap, R&R Pagoh, R&R Seremban and R&R Tapah. Based on the results of this research, it will help PLUS Malaysia Berhad (PMB) to improve their RSA area and upgrade their services.