Adoption of Agent-mediated Knowledge Management to Increase Social Presence in Digital Community

Abstract

As we move towards knowledge-based economy, Malaysia has put forward the digital community initiative by implementing massive open online courses (MOOC). Despite the hype, this massive interconnected community depends heavily on the interaction and willingness of the members, especially the knowledge experts, to actively contribute knowledge, respond to communication requests and be committed in the digital environment. Lack of response would lead to disconnectedness of members within the community, which would lead to the failure of the whole initiative. Social presence is important to avoid this from happening, and the adoption of intelligent software agents could help in increasing this. This paper looks into how intelligent agents could be adopted within the environment of digital community, in particularly MOOC, and proposes a conceptual idea on this. More research is expected from this paper to further deploy the agents in a simulated environment of the MOOC.