The Intelligent System in IT Governance: A Review Pointing the Institute of Higher Learn¬ing in Malaysia

Abstract

The established governance of IT in higher learning institution is necessary for institution to address the key issues successfully. This study initiates to investigate existing research of Information Technology Governance (ITG) focusing Institute of Higher Learning (IHL) in Malaysia. The research aims to discover the up-to-date tabulation of intelligent system research covered by ITG domain and to identify the structure of investigation conducted by researchers in the area of study, to identify the outcome produced by conducted study as well as recom¬mend potential investigation to be performed in future. The investigation performed through a systematic review on literature to response the research questions. Results: The outcome indicate there are openings of area to be research involving intelligent system in ITG domain and intelligent system for decision-making to support ITG in IHL. The qualitative approach found to be the method use for information collection. The approach of multiple case studies and scientific result to support future method is recommend. Our contribution in this paper is to produce the review and mapping of studies in order to identify research areas that has been covered besides iden¬tifying for recommendation and potential investigation to be explored in future. The significance of our findings is essential for the jump-start research of intelligent system in ITG focusing the IHL in Malaysia.